Responsible for proper machine installation, operation, and maintenance training.
Duties include but are not limited to installation, start-up, operation, customer acceptance, installation-operator-maintenance training, maintenance, and troubleshooting of mechanical, hydraulic, electrical, software components, and systems for all products.
Field installation, integration, configuration, customization, and troubleshooting hydraulic and electrical controls to satisfy customer requirements.
Provide routine periodic maintenance of controls and equipment as part of maintenance contracts or in response to Customer request.
Responsible for selecting, contracting, supervising, and approving work of field subcontractors and/or casual labor required to assist or perform minor assembly, modification, or repair to products.
Domestic and international travel from 30%-50% of work year, trips 2 to 4 weeks or longer, on short notice, by various commercial transportation modes as necessary.
Self-motivation with organizational skills, independent judgment and problem-solving capability.
Ability to communicate (verbal and written) clearly and concisely, coordinate work assignment(s), execute assignment(s) independently or in a teamed environment, to direct others for effective results, and act calmly in stressful situations.
Displays professional conduct with customers with prompt, thorough, and effective response(s) which meet or exceed customer satisfaction and builds goodwill.
Maintains leading-edge knowledge forming/forging press technology and application customer process(es).
Develops a broad knowledge of products, applications, and terminology as well as Company capabilities, services, commonly used concepts, practices, and procedures.
Participates on and with Work Teams in the EPS Continuous Improvement Program and Key Quality Objectives
Protects Company and customer proprietary or confidential information.
Assists in preparation of service quotes.
Improves Company collateral material (such as instruction and training manuals, presentations, reports, quotations, presentations), processes, and procedures..
Satisfies Company attendance standards and performs in accordance with Company policies and procedures.
Works additional hours as required by Customer needs.
Holds a valid U.S. Passport and qualifies for foreign visas as required.
Completes trip, expense, and other reports as required.
Able to perform the physical requirements of the job function required during workday without posing a direct threat to the safety and health of himself/herself or others in the workplace.
Performs other work and other miscellaneous duties, as required.