The Repair Technician C is responsible for the accurate and timely repair and maintenance of customer vehicles, including passenger vehicles and light and medium-duty trucks. The technician positively influences customer satisfaction and profitability by completing high-quality repairs and demonstrating excellent communication skills.
ESSENTIAL FUNCTIONS: (70%)
Ability to complete, at a minimum, the following repairs: suspension and steering diagnosis and repair, brakes diagnosis and repair, ability to diagnose basic electrical problems and repair, diagnose and repair basic heating and air conditioning.
Maintains knowledge of general automotive skills, and continue to develop additional technical skills, to enable flexibility in work assignments.
Maintains a clean, well-organized work area. Properly maintains tools and equipment and follow safety procedures as outlined in the safety information supplied by each equipment manufacturer and corporate safety policies.
Organizes the work presented and plan for the highest efficiency in the performance of all job functions, including vehicle movement.
Accurately performs repairs and maintenance on all vehicles as specified in manufacturer-designed procedures or accepted industry practices.
OTHER DUTIES AND RESPONSIBILITIES: (30%)
Accurately completes all paperwork, including, repair information on work orders, information for state and emission inspections, etc.
Verifies repairs are properly completed by re-testing repaired system to ensure proper function and road tests vehicles, as necessary, to identify concerns or validate repair.
Returns vehicles in clean condition; ensure customer convenience settings are as the customer left them in the vehicle; does not disturb personal property in the vehicle unless movement is required for repair procedures.
Completely reviews repair orders with Service Advisor to ensure all repairs requested are completed.
Obtains approval from Service Advisor, who will create an estimate and obtain customer approval before work begins.
Submits written request to the service advisor for approval to sell any additional items that are identified and determined to be worn or defective upon disassembly of a system or sub system.
Reads, understands and utilizes appropriate technical bulletins.
Attends automotive classes, meetings, and seminars as recommended by management.
Serves as a back-up for parts and material pick-up and delivery.
Performs other related duties as required.
High school graduate or equivalent.
Ability to accurately repair vehicles using standard automotive procedures at a level normally acquired through the completion of two (2) years as an automotive technician.
National Institute of Automotive Service Excellence (ASE) or car dealer certification in at least two categories: Suspension & Steering, and Brakes.
State Safety Inspection License and enhanced Emissions license as required by state location, is desirable.
Must possess and maintain a valid driver’s license with an excellent driving record and the ability to operate passenger vehicles and light and medium-duty trucks with automatic and manual transmissions.
Effective organizational and analytical skills, along with effective written and oral communication skills to enable accurate completion of assignments and effective interaction with others.
Ability to adjust work schedule and priorities to meet business needs.
Ability to lift up to a maximum of 75 lbs.
Ability to stand for prolonged periods of time.
Must have complete dexterity and fine gross motor skills
Satisfactory employment screening results.
As a member of the Car Care, Insurance and Travel (CCIT) Team, demonstrates the ability to respond to customer inquiries and refer customers to the associates who can best assist them with Car Care, Travel, Insurance, Membership, Discounts, Financial Services, and other Retail products. Maintain specific awareness of products to support their assigned duties as well as general awareness of AAA’s products and services to provide exceptional member and client experiences in a manner that will build repeat business and generate sales. Assist the CCIT Team to exceed Customer Satisfaction and Quality scores, while meeting established productivity goals.