Patient Care Coordinator

Pittsburgh, PA posted on February 28

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PANTHERx® Specialty Pharmacy is THE Rare Disease Specialty Pharmacy®, servicing patients nationwide, and headquartered in Pittsburgh, Pennsylvania. PANTHERx Specialty's mission is to transform lives by delivering medical breakthroughs, clinical excellence, and access solutions to patients afflicted with rare and devastating conditions. PANTHERx was recently recognized as the fastest growing healthcare company by Inc. magazine and in the top 5 places to work by Modern Healthcare. PANTHERx identifies opportunities every day to Reinvent Specialty, Revolutionize Pharmacy, and Redefine Care®, by developing focused solutions, bold innovation, and novel clinical services associated with the life-transforming therapies.

We are currently seeking a full time Patient Care Coordinator to join our team!

Company Benefits:

  • Medical Insurance
  • 401K (After 1 year of service)
  • Paid-Time Off
  • EAP Services

Location: Pittsburgh, PA
Classification: Non-Exempt
Job Type: Full-Time

 Shift: 10:30 a.m.- 7:00 p.m. or 11:00 a.m.- 7:30 a.m. 


The Patient Care Coordinators will interact with patients over the phone to coordinate prescription refill(s), update billing information, and address patient concerns. In addition to these duties, Patient Care Coordinators will also redirect calls to pharmacists as needed, communicate with healthcare providers in a confidential manner, while adhering to applicable healthcare regulations.  This position will report to the Manager, Patient Care Coordination.


  • Communicate with patients via phone to establish rapport, ensure clinical compliance, and establish next shipment of medication
  • Communicate with order management and fulfillment team to engage compliance, and to address concerns as noted during patient communication
  • Accept direction from pharmacist(s) and Leadership regarding various elements of specialty call compliance programs
  • Additional projects and activities as assigned

Required Qualifications

  • High school diploma or graduate education degree (GED)
  • 1-3 years customer service experience in a call center environment
  • Excellent communication, organizational and interpersonal skills

Preferred Qualifications

  • Bachelor’s degree
  • 1-3 years’ experience in a specialty pharmacy call center environment

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands and fingers, handle or feel; and reach with hands and arms.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function of the job.