Manufacturing Customer Serverice Rep

New Kensington, PA posted on January 14

Posted by

Ashley Evanovich Pittsburgh, PA (15219)
Verified by WorkHands.

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The Callos Companies is currently accepting resumes for: Customer Service Representative for a client in the New Kensington, PA area

Monday- Friday

Between 8am – 5pm shift

Temporary position

$14.50 hour pay rate

 

  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
  • Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Determine charges for services requested, collect deposits or payments, or arrange for billing.
  • Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
  • Experience with manufactoring customer support services.

                                          
Requirements:
Inbound call center experience  
Computer Skills
Reliable
Professional
Customer Service skills

Technical Skills

 


Wage

$14.50

Experience

Any

Type

Full-time