Wind River is the leader in non-hazardous liquid waste services with a recent focus on growing in the waste to energy sector. We are presently executing on an aggressive growth through acquisition strategy, having completed 10 transactions in the past year. We are a fun-loving organization; we have many functions and group activities- from our annual pot luck to our community outreach programs- we work hard and play hard!
CURRENT OPPORTUNITY: Help Desk Support Specialist
We are seeking a Help Desk Support Specialist to join our fast-paced, high-performance technology team based in Salunga, PA. Candidates must have a strong knowledge of PCs and MS Windows and exhibit strong written and oral communication skills. The ideal candidate should be self-motivated, able to work well on a team and possess excellent interpersonal skills. Prior experience using, implementing and operating within web based applications in a help desk environment.
Perform equipment setup for new/current employees (hardware/ software installations/ Active Directory /O365/ Cell phone).
Troubleshoot computer problems (hardware, software, user access, etc.). Document resolutions for future reference.
Clean, modify and repair computer hardware including monitors, keyboard and printers.
Maintain IT assets inventory.
Perform Windows Servers maintenance and troubleshooting.
Maintain and Install Network Switches, Network Wiring (when necessary).
Microsoft Office 365 Management and Maintenance experience a plus.
Help manage network security Cisco ASA/Meraki Firewall
Minimum of 2 years of experience with Windows 7 and Windows 8.1.
Minimum of 2 years of troubleshooting and installation experience - software, hardware (desktops, laptops, tablets, Smartphones).
Cisco VPN, MS Active Directory, Networking and Firewalls.
Windows 2008-2016 Servers
Microsoft O365 and Microsoft Office Suite.
Experience in handling priority one escalations/incidents.
Ability to follow standard operating procedures.
Proven communication skills in a phone environment, working with end users to document incidents and report problem trends.
Working knowledge of Service Desk or other help desk incident tracking system with some experience using remote control systems such as Bomgar.
Utilizing a knowledgebase and actively creating/modifying documents.
Adapting successfully to changing situations and environments.
Travel required, physical requirements, on-call schedules.
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