The General Service Technician is responsible for the accurate and timely repair and maintenance of customer vehicles, including passenger vehicles and light and medium-duty trucks. The General Service Technician positively influences customer satisfaction and profitability by completing high-quality repairs and demonstrating effective communication skills. The General Service Technician is also responsible for the appearance and security of the parking lot, building and service repair area, including rest room and break room areas. The General Service Technician will be expected to perform other duties as assigned by Management.
ESSENTIAL FUNCTIONS: (60%)
Ability to complete, at a minimum, the following repairs: Fluid flush and replacement, visual vehicle inspection, belt and hose replacement, battery testing and replacement, and general automotive repairs.
Cleans and maintains test equipment and machines. Empties portable fluid drains, as necessary, into the bulk waste fluid storage tanks, and cleans portable drains in accordance with shop guidelines.
Mounts, balances, and installs tires as directed.
Serves as a back-up for parts and material pick-up and delivery.
OTHER DUTIES AND RESPONSIBILITIES: (40%)
Maintains knowledge of general automotive skills, and continues to develop additional technical skills, to enable flexibility in work assignments.
Maintains a clean, well-organized work area. Properly maintains tools and equipment and follows safety procedures as outlined in the safety information supplied by each equipment manufacturer and AAA Mid-Atlantic’s safety policies.
Accurately performs repairs and maintenance on all vehicles as specified in manufacturer-designed procedures or accepted industry practices.
Accurately completes all paperwork, including repair information on work orders, information for state and emission inspections, etc.
Verifies repairs are properly completed by re-testing repaired system to ensure proper function and road tests vehicles, as necessary, to identify concerns or validate repair.
Returns vehicles in clean condition; ensures customer convenience settings are as the customer left them in the vehicle; does not disturb personal property in the vehicle unless movement is required for repair procedures.
Thoroughly reviews repair orders with Service Advisor to ensure all repairs requested are completed.
Obtains approval from Service Advisor before work begins on a customer vehicle.
Submits written requests to the service advisor for approval to sell any additional items that are identified and determined to be worn or defective upon disassembly of a system or sub system.
Attends automotive classes, meetings, and seminars as recommended by management.
Performs other related duties as required.
High school graduate or equivalent.
Ability to accurately repair vehicles using standard automotive procedures.
State Safety Inspection License and enhanced Emissions license as required by state location, is desirable.
Entry level knowledge of PC-based automotive computer equipment and software applications.
Must possess and maintain a valid driver’s license with an excellent driving record and the ability to operate passenger vehicles and light and medium-duty trucks with automatic and manual transmissions.
Effective organizational and analytical skills, along with effective written and oral communication skills to enable accurate completion of assignments and effective interaction with others.
Ability to adjust work schedule and priorities to meet business needs.
Ability to lift up to 75 lbs.
Ability to stand for prolonged periods of time.
Must have complete dexterity and fine and gross motor skills.
Satisfactory employment screening results.
As a member of the Car Care, Insurance and Travel (CCIT) Team, demonstrates the ability to respond to customer inquiries and refer customers to the associates who can best assist them with Car Care, Travel, Insurance, Membership, Discounts, Financial Services, and other Retail products. Maintain specific awareness of products to support their assigned duties as well as general awareness of AAA’s products and services to provide exceptional member and client experiences in a manner that will build repeat business and generate sales. Assist the CCIT Team to exceed Customer Satisfaction and Quality scores, while meeting established productivity goals.