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Are you a Service Technician Dispatcher?
We have a career opportunity for you!

We are growing!  We are looking for a full-time dispatcher / customer service representative who would enjoy above average pay, along with generous bonus and incentive plans.  Enjoy family health benefits, company-paid on-going training, along with a 401-k plan, paid vacations and holidays.   

We are a highly respected Plumbing and HVAC company serving Bucks, Montgomery, Chester and Delaware Counties.  We have been in business for 40+ years and have an excellent reputation.  We are also a Nexstar Network Top 10 company.  We pride ourselves in a low turnover rate - the average team member has been here for 10+ years.  We are a friendly, fun, safe and drug-free workplace. 

We are seeking a full-time dispatcher / customer service representative for a permanent position.  The ideal candidate should have at least 2 years of experience dispatching field personnel.  Hours are Monday through Friday (shift TBD), plus an occasional Saturday scheduled from 8 a.m. – 4 p.m.

This opportunity isn't for everyone. 

We only hire the best!

Responsibilities

  • Evaluate customer calls and assign the best technician to each service appointment.
  • Meet daily revenue and sold-hour goals by prioritizing the most urgent and profitable calls.
  • Relay accurate information to technicians, ensuing proficient, quality customer experiences.
  • Manage the whereabouts and needs of every technician in the field.
  • Monitor the results of each service call and create report summaries for senior management.
  • Be professional and establish customer rapport, encouraging repeat business.
  • Respond to customer requests, resolving issues and promoting the brand.
  • Participate in training to boost sales and ensure quick, accurate dispatch of incoming orders.
  • Update customers throughout the day on the technician’s progress.
  • General office and marketing tasks as assigned.
  • Back up customer service representatives as needed.

 

Job Requirements

  • Proven track record in customer service.
  • IT competent: proficient with Microsoft Office Suite and familiar with multiline phone systems.
  • Highly organized with exceptional follow-through abilities.
  • Strong verbal and written communications.
  • Team player: ability to build trust, diffuse conflict and hold others accountable.
  • Punctual, dependable and possess a positive attitude.
  • Competitive, results-driven individual.  Contributor who also loves to win as a team.
  • Highly motivated, flexible and great attitude.
  • Valid PA driver’s license and reliable transportation.
  • Residency within 30 minutes of Lansdale, PA a plus.

 

Benefits

  • Competitive Pay
  • Health Benefits (Individual and Family)
  • Paid Vacations & Holidays
  • Monthly Bonus & Incentive plans
  • 401-K Profit Sharing
  • Paid Training
  • Company Gatherings
  • Great Team Atmosphere

Submit your resume today!  

No walk-ins or telephone calls, please.

Keywords: Dispatcher, dispatching, customer service, phone operator, appointment scheduling,  team player, field service, sales associate 


Wage

DOE

Experience

Any

Type

Full-time