Coffee Service Technician

Harrisburg, PA posted on January 13

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  • Insure the completion of all work in the assigned territory according to customer and company requirements.
  • Insure strong customer loyalty through professional and reliable service.
  • Complete accurate inspections, service and maintenance of equipment in order to maintain equipment operation and extend equipment life.
  • Complete preventive maintenance tasks as established by the manufactures.
  • Perform consistent, quality service throughout the assigned territory.
  • Meet Service Level Agreement (SLA) requirements required by customers.
  • Communicate clear and accurate information documenting the service provided and the results.
  • Work with Dispatchers and Service Managers to ensure that workloads are managed correctly and efficiently.
  • Report time worked and provide daily work information to the corporate office in a manner and form as per current company practices.
  • Communicate in a clear and timely manner with Dispatchers and Service Managers to assure the highest levels of customer service.
  • Wear only approved National Accounts uniforms at ALL TIMES while on the job.
  • Adhere to all safety rules – be safe on and off the job site. Be cautious and careful when driving.
  • Immediately report any safety violations to a Dispatcher or Service Manager.
  • Never do ANYTHING that puts your safety, or the safety of others, in jeopardy.
  • Any other duties that National Accounts may assign to you from time to time.



Minimum 2 years of service experience in a similar or related field.

  • Ability to work on commercial espresso, coffee brewing, coffee grinding and water systems.
  • Must like coffee. Tasting is the final process in all repairs.
  • Must be eligible to work in the US or Canada as applicable.
  • Valid driver’s license (of the required class for the jurisdiction) with a clean driving record.
  • Must be able to lift 50 lbs. without assistance.
  • Good penmanship.
  • Good organizational skills.
  • Able to communicate clearly verbally and in writing.